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We want you to love your purchases and although we can't process exchanges, we can offer a credit note for items.
The Village Markets accept any returns that are requested within 7 days from confirmation of your order being received.
Items marked sale or final sale cannot be returned. The item(s) must not be worn, altered, used or washed and be accompanied by all original tags in original packaging. Once a return has been approved and received by The Village Markets, the balance of the goods will be issued to you as a credit note for future use at thevillagemarkets.co - Valid for one year from issue.
1. RETURN APPROVAL
Return Approval must be requested from The Village Markets within 7 days of the goods being delivered. All returns must be approved by us prior to the return. Please contact us at hi@thevillagemarkets.co to request Return Approval.
When returning goods, please ensure that you enclose a copy your Tax Invoice and clearly mark on the outside of the package that it is a return. Returns should be shipped with a service providing a tracking number and insurance as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We are not responsible for delayed, lost or damaged packages. Any returns received without Return Approval or that do not comply with the above may be denied at the discretion of The Village Markets. In case of dispute, we also recommend you retain proof of sending. Unidentified returns will not be returned to the sender.
Unfortunately we cannot offer an exchange service, but will supply a credit note valid for 1 year if you're unhappy with your item. Refunds are only provided on faulty items.
2. RETURN SHIPPING FEES
Shipping fees are not refundable. This applies to the original shipping cost for your order as well as the return-shipping cost, and in the case of an exchange, the cost of the shipping for the new item to you. The cost of shipping for exchanges will be deducted from your credit card or requested from your PayPal account.
3. RETURN ADDRESS
The address for returns items is:
PO Box 269
Elanora QLD 4223
The Village Markets (“we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms and Conditions and any other rules posted on our Sites (collectively, the “Terms”). Please read the Terms carefully before placing any orders on The VillageMarkets.co/shop We recommend you should keep a copy of the Terms for future reference.
If you have any comments or questions about The Village Markets, you can email us at hi@thevillagemarkets.co
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms and Conditions and our Privacy Policy. If you are under 18 you must let your parent or guardian know about The Village Markets Privacy Policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18. We may modify the Terms from time to time. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. The Village Markets guarantees that all goods sold on our Site are genuine.
4. REGISTRATION
To use some of the services or features made available to you on this Site you may need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address help@TheVillageMarkets.co We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify The Village Markets immediately of any breach of security or unauthorised use of your account. Please refer to our Privacy Policy for information about how we use your data.
5. ORDERS
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. The Village Markets offers products for sale that are in stock and available for dispatch from our head office. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Once this confirmation has been recieved, we're unable to make changes or cancel your order.
6. PRICING POLICY
Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST at the applicable rate. All prices and offers remain valid as advertised from time to time. The AUD price of a product displayed on the Site.
7. PAYMENT
Payment can be made by PayPal, Stripe and Credit Card and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by The Village Markets. All credit/debit card transactions on this site are processed using PayPal, a secure online payment service. To help ensure that your shopping experience is safe, simple, and secure, The Village Markets uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
8. DELIVERY, SHIPPING AGENTS & SHIPPING COSTS
8.1 AUSTRALIAN SHIPPING
All Australian Orders are sent via Australia Post or Sendle. Delivery time is typically 2-3 business days unless otherwise noted.When your order is dispatched you will receive a tracking number via e-mail that can be used to track your order with Australia Post or Sendle.
9. SHIPPING TERMS
Unless otherwise noted, all orders will be dispatched next business day.
Delivery times are to be used as a guide only and commence from the date of dispatch. The Village Markets will use best efforts to meet the indicated delivery times. If you are not contactable and your parcel is unable to be delivered, it will be returned to The Village Markets and we will attempt to contact you to arrange alternate delivery.
10. LOSS OF GOODS
The risk of loss of goods shall be passed to you upon delivery of your product to The Village Markets’ nominated shipping agent. For all deliveries you authorise for the goods to be left at your specified address and your order will have been deemed delivered as if it had been signed for. The Village Markets will not be held responsible for any loss, damage or liability as a result of this authority.
11. DISPUTES
This contract will be governed by the laws of Queensland, Australia. Any dispute arising out of your use of the Websites, www.thevillagemarkets.co or the products purchased on them, will be subject to the exclusive courts of that jurisdiction.
12. YOUR RIGHTS
You have certain rights under the law. In Australia these include:
· That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
· Certain remedies if a product is defective; and
· A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.
Nothing in the Terms is intended to affect these rights. For more information about your rights contact the Australian Competition and Consumer Commission.
13. CHANGES TO TERMS & CONDITIONS
The Village Markets reserves the right to change these Terms and Conditions of its service without informing you. The Terms and Conditions for existing orders shall be upheld by The Village Markets. You should check our Website for any updated Terms and Conditions.[/vc_column_text][/vc_column][/vc_row]